Policies

Return Policy

All instruments, accessories, and books can be returned to Studio Nine School of Music for a full refund or exchange within 7 days of purchase so long as

  • They are in ‘like new’ condition.
  • Packages are unopened.
  • They are accompanied by a Studio Nine School of Music Receipt.
  • The items were purchased no longer than 7 days prior.

if these conditions are not met unfortunately we will be unable to offer a refund or exchange on the item purchased.

Instruments

All of Studio Nine’s new instruments are covered by a manufacturer’s warranty, terms and conditions for the warranty, repair instructions and shipping information are listed on the manufacturer’s website.  If you require assistance with a warranty or service request please contact us by telephone or email.


School Policies

ATTENDANCE:

As is the policy with other Educational Institutes, all lessons are charged for. No credit is allowed for student absences from lessons including vacations and illness. All lessons are to be paid for in advance by Post-Dated Cheques or Credit Card Authorization. It is the student’s or parent’s responsibility to attend classes regularly and be on time. Although we appreciate being notified of student absences, we do not provide refunds or make-up lessons for student absences. Teacher absences sometimes can not be avoided, and in these cases, a suitably qualified teacher may substitute the lessons OR a make-up lesson will be scheduled at a mutually convenient time.

DISCONTINUING:

Lessons are scheduled to conclude June 29, 2017. To discontinue lessons prior to June 29, 2017, 30 days written notice is required and lessons must be paid for up to and including the end of that period.

ACCOUNTS:

We allow teaching supplies to be charged to your account. Statements will not be issued unless a balance is owing for two months. After 30 days, interest will be charged on the full balance owed, at the rate of 2% per month with a minimum charge of $1.50 per month.

Photo Release:

Studio Nine School of Music is hereby granted permission to take photographs of students to use in brochures, websites, poster advertisements and other promotional materials the school creates to promote its music lesson program. Permission is also hereby granted for Studio Nine School of Music to copyright such photographs in its name. Studio Nine School of Music will follow the guidelines outlined in the Alberta Freedom of Information and Protection Act.

 

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